Frequently Asked Questions about Time Tool




Q: How do I install Time Tool for Windows®?

A: After you have downloaded the file timetool.zip from our main page, locate the file on your hard drive. You will need an application to un-zip it, such as WinZip, if you don't have one already. Once you have unzipped ttrak102.zip, you should find a file called "setup.exe". Your web browser may perform this step for you. Double-click setup.exe to launch it, and it will install Time Tool to your computer. When it's done, it will have created a Time Tool group under your Start menu (most likely under "Programs.") Select Time Tool, and it will start.



Q: How do I install Time Tool for Macintosh®?

A: After you have downloaded the file time-tool-20.hqx from our main page, your web browser probably automatically uncompressed it to the file "Install Time Tool." If not, you'll need to drag the file onto Stuffit Expander to decompress it. Once you have the "Install Time Tool" application, double-click it and it will install Time Tool to your hard drive. Double-click the installed Time Tool application to start.



Q: I read about Time Tool and it sounds interesting. Can I evaluate it somehow before buying it?

A: Yes. Time Tool is distributed as shareware. You are free to download Time Tool and try it out for free for 30 days. You may choose to pay for Time Tool at any time by clicking any of the registration buttons that it displays when it starts up. After 30 days, some functions of Time Tool, such as invoice generation and editing the underlying data, will become disabled until you register. You may download Time Tool from the links at the bottom of our main page.

 

Q: This looks a lot like a program that was called "Time Tracker."

A: Yes, we changed the name to Time Tool at the same time we released version 2.0, in reaction to a trademark dispute we didn't feel like fighting. It's the same program, but with bug fixes and new features (such as timesheets and emailing and exporting of reports.)

 

Q: I downloaded the Windows version of Time Tool, but when I click on timetool.zip, I get an error message about choosing an application to open this file. What do I do?

A: Time Tool for Windows is distributed as a "zip" file. In order to install Time Tool, you first need to "unzip" this file using a separate application to unzip it. If you don't have an application already installed on your computer to unzip files, you will receive this error message. The easiest thing to do is to download the unzipped version of the Time Tool installer. You can download the unzipped Time Tool 2.0 installer for Windows by clicking here. This will download a file named "setup.exe" to your computer. Double-click setup.exe, and the installation will begin.

You should consider downloading an unzipping application, such as WinZip, if you think you'll be trying out more shareware in the future.

 

Q: Time Tool is pretty cool, but it would be even better if...

A: Yup, that's all stuff we hope to do in the next major revision. We welcome all suggestions.

 

Q: Time Tool crashed. What can I do?

A: The most likely thing is that your data somehow became corrupt. Run ScanDisk or Disk First Aid to make sure your hard drive is in good order. Next, open up the folder that Time Tool was installed to and move the files "timetrak.dat" "logo.bin" and "timetrak.bak" to another folder temporarily. If this solves the problem, then there is something wrong within one of these data files. You can just start over at this point, but if you are interested in restoring your data, you can try renaming "timetrak.bak" to "timetrak.dat" and moving it back into the Time Tool folder. "timetrak.bak" is a backup copy of your data. The "logo.bin" file contains your default logo for invoices; if the crash was unrelated to invoices, it's probably safe to move that back to the Time Tool folder as well.

If those steps fail, you can try re-installing Time Tool to a new folder or directory on your hard drive.

 

Q: I registered Time Tool. Where is my copy of the application?

A: Time Tool is distributed as shareware. The idea is that you can download it for free and try it out for 30 days before deciding if it's something you want to pay for. You do not have to register before downloading it, but if you did, we certainly appreciate your business. What you need to do now is download the Time Tool installer by clicking here. Unzip the file you downloaded and run setup.exe to install Time Tool. We do not normally provide Time Tool on CD or diskette, but if you need a physical copy for some reason, drop us a note, and we'll see what we can do.

 

Q: I mistakenly registered Time Tool and I didn't mean to. How do I get my money back?

A: If you're having any problems that are not covered here, please contact me and see if we can resolve them before giving up. If you really want a refund for your registration, you may do so by contacting refund@kagi.com.

 

Q: Can I transfer my data between the Windows and Macintosh versions of Time Tool?

A: Yes. The timetrak.dat file contains all of your time, client, and job information and may be used with either the Windows or Mac versions of Time Tool. However, your logo.bin file, which contains your default logo, and the invoice files are not compatible across platforms.

 

Q: How do I pay for Time Tool?

A: The fastest way to pay for Time Tool is over the web. Just click here and you may securely enter your credit card payment information for Time Tool. If you needto pay by check, click the "Register by Mail" button that Time Tool will display when it is first started. Time Tool costs $15 in US dollars. Remember you are free to try out Time Tool for 30 days before payment is required.

After we receive your payment, we will send you a registration code. You'll need to click on the "Enter registration code" button in Time Tool and enter the registration code that we sent you. This will make Time Tool fully functional beyond the 30 day trial.

 

Thanks for trying out Time Tool, we appreciate your support!